Field Service 2005 - Enigma and Intevac Partner to Boost Field Productivity

BURLINGTON, Mass. - May 9, 2005 - Intevac, Inc., a high-tech manufacturing company located in Santa Clara California, delivered a presentation at the Field Service 2005 Conference outlining a new program to leverage the technical expertise of its global field service organization. The program is designed to increase field productivity through reduced time-to-repair and provide operational improvements to Intevac’s installed base.

“To maximize the effectiveness of our engineers, we need to unlock the expertise that’s trapped in their heads and provide a platform to increase their productivity", remarked Jim Birt, Intevac Vice President of Customer Service. "This increases the capability of every one of our field engineers, and gives us additional operating leverage.”

Intevac has selected Enigma Inc. as its application partner to deliver a solution that integrates technical content and operational data to provide engineers with a one-stop-shop for equipment maintenance and repair. Now entering the pilot phase, Birt noted: “Enigma really understood what the field needed. They took our requirements and molded a solution in record time ­ two months to put something in people’s hands. Armed with this capability, our engineers can significantly reduce the time to find technical information to solve problems.”